Return Policy

Australian Consumer Law

Shiningnatural operates in accordance with the Australian Consumer Law (ACL) as set out in Schedule 2 of the Competition and Consumer Act 2010. Under the ACL, consumers are entitled to certain guarantees when purchasing goods and services in Australia.

Our custom furniture pieces are designed and crafted to meet high standards of quality and workmanship. Under Australian Consumer Law, all products must be of acceptable quality, fit for their intended purpose, and match any descriptions or samples provided.

Consumer Guarantees

Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if there is a major failure with your custom furniture piece. A major failure occurs when:

• The product has a problem that would have stopped someone from buying it if they had known about it
• The product is significantly different from the description or sample
• The product is substantially unfit for its common purpose and cannot easily be fixed within a reasonable time
• The product is unsafe

Return Timeframe

For custom furniture commissions, we offer a 30-day inspection period following delivery and installation. During this period, you may report any defects, damage, or issues with the commissioned piece. We will assess each case individually and work with you to resolve any legitimate concerns.

Please note that custom-made furniture is specifically designed and crafted to your specifications. As such, standard return policies for mass-produced items do not apply. However, we are committed to ensuring your complete satisfaction with your commissioned piece.

Defective Products

If you discover a manufacturing defect or quality issue with your custom furniture piece, please contact us immediately. We will arrange for inspection and, if the issue is confirmed, provide appropriate remedies which may include repair, replacement of defective components, or in cases of major failure, a full refund.

All defects must be reported within 30 days of delivery. We will respond to your report within 5 business days and arrange for inspection within 14 business days where possible.

Return Shipping

For products that require return due to a major failure or manufacturing defect, we will cover all reasonable return shipping costs within Australia. For returns requested for reasons other than major failures or defects, return shipping costs will be the responsibility of the customer.

Refund Processing

If a refund is approved in accordance with Australian Consumer Law, we will process the refund within 14 business days of receiving the returned product or confirming the major failure. Refunds will be issued to the original payment method used for the purchase.

Change of Mind

As custom furniture is made specifically to your order, we do not offer returns or refunds for change of mind. However, we work closely with clients throughout the design and production process to ensure the final piece meets expectations. Any concerns should be raised during the design approval phase before production begins.

Warranty

All custom furniture pieces come with a 12-month warranty covering manufacturing defects and workmanship issues. This warranty is in addition to your rights under Australian Consumer Law. The warranty covers defects in materials and workmanship but does not cover damage caused by misuse, accidents, or normal wear and tear.

Contact Us

If you have questions about our return policy or need to report an issue with your custom furniture piece, please contact us using the information provided on our contact page. Our customer service team is available to assist you with any concerns.

Address: 215 Brisbane Rd, Biggera Waters QLD 4216, Australia
Phone: +61 7 5681 2102